Exchange & Refund Policy
Here at Blade & Rose customer care is paramount. We are happy to exchange or refund (excluding the postage). Please can you email firstname.lastname@example.org to organise your return.
Returns will only be accepted if in the original packaging within 14 Days of purchase in condition for resale.
If the item you have received is faulty or we have made a mistake please also email email@example.com to organise
Returned postage charges will only be refunded if the item is faulty.
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. Your statutory rights are not affected.
We aim to dispatch your order as soon as possible but please allow up to 4/5 days for delivery from placing your order. (Excluding orders placed over the weekend)
Postage and Packaging is charged at the following rates:
- Standard Delivery
Our standard delivery option is $9 and is available to USA mainland only.
- FREE Standard USA Delivery
Orders over $70 are entitled to FREE standard delivery and is available to USA mainland only.
- Worldwide Delivery – please go to www.bladeandrose.co.uk